Privacy Policy

Effective Date: 19.03.2025

1. Introduction

Welcome to Mist-Air (“Company,” “we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://mist-air.co.uk/), use our services, or interact with us.

By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We collect personal information through various means, including:

2.1 Information You Provide

  • When you fill out forms on our website (e.g., contact forms, quote requests), we collect details such as your name, email address, phone number, and any message or query you submit.

2.2 Automatically Collected Information

  • When you visit our website, we collect certain information automatically using cookies and tracking technologies, including:

    • IP address

    • Browser type and version

    • Pages visited and time spent on our site

    • Referring website (if applicable)

2.3 Cookies and Tracking Technologies

  • We use cookies to enhance your browsing experience and collect analytics data. Cookies help us understand how visitors use our site and improve its functionality.

  • You can manage your cookie preferences through your browser settings.

2.4 Google Analytics

  • We use Google Analytics to analyse website traffic and visitor behaviour. Google may collect data about your use of our website, including IP address and browsing activity.

  • You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide customer support

  • To improve our website’s functionality and user experience

  • To monitor website traffic and performance

  • To comply with legal obligations and protect our website against fraudulent activity

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

  • Service Providers: We may share data with trusted third-party service providers who assist us in website analytics, hosting, and technical support.

  • Legal Compliance: We may disclose personal data if required by law or to protect our rights, property, or safety.

5. Data Security

We implement security measures to protect your data against unauthorised access, alteration, or disclosure. However, no internet-based system is completely secure, so we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your personal data

  • Withdraw consent for data processing (where applicable)

  • Object to certain data processing activities

To exercise these rights, please contact us at [Insert Contact Email].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Mist-Air – Dust Suppression Systems Limited
Hillcrest, Pen-y-bont, Oswestry SY10 9JF, United Kingdom
Email: info@mist-air.co.uk
Phone: +44 (0)1691 828487